CLIENT’S PERSPECTIVE ON OBSTETRIC CARE RECEIVED AT 24X7 PRIMARY HEALTH CENTERS OF A DISTRICT LOCATED IN WESTERN INDIA

Abstract

Objective: The present study was conducted to assess the client’s perspective
on obstetric care received at 24x7 Primary Health Centers (PHCs) of a district
located in western India.
Methods: This is a community based cross- sectional study carried out
amongst mothers who delivered at 24X7 PHCs of a district. 36 mothers, three
from each of the selected PHCs, who had delivered most recently or within 15
days of the visit, were interviewed using a pre-tested instrument.
Results: Easy accessibility and good facilities were the main reasons for
availing the services. Most of the mothers (89%) were satisfied with the
behavior of the staff, cleanliness at PHC (92%) and obstetric care services
(87%). Only 14% were kept indoor for more than 24 hours after a normal
delivery.
Conclusions: Overall the clients were satisfied with the obstetric care
received at 24X7 PHCs. However, post-natal stay needs to be extended to at
least 48hrs.