A PSYCHOMETRIC ANALYSIS OF PATIENT SATISFACTION WITH PHYSICAL THERAPY CARE

Abstract

The study was conducted on 30 patients ranging in age from 18 to 75 years, who are undergoing physical therapy.  The psychological evaluation of patient's satisfaction was done using a modified MRPS (MedRisk instrument for measuring satisfaction into physicai tharapy care). The relationship between various components of the MRPS was established with overall satisfaction and would return in future for further care using Pearson product moment co-relation coefficient. Overall satisfaction of the patient is more correlated with the office receptionist is courteous (r = 0.432) and my therapist answers all my questions (r = 0.660). Whereas return to the office in future for care is found to be more correlated to the receptionist's courteousness (r =0.229) and therapist advices on ways to avoid future problem (r = 0.868)